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My payment has failed, what do I have to do now?
Handling failed or disputed payments.
If a payment has failed or been disputed, you will automatically receive an e-mail notification from us.
As a first step, please clarify the matter with your bank if you did not initiate the dispute yourself, and inform us as soon as we can initiate the payment again.
We will charge a fee of €15.00 for SEPA and €20.00 for credit card for each dispute and this will be passed on to the customer in the subsequent payment.
Please also note that we will block access to the locker if we do not receive payment. In this case, additional fees will be charged.
If you can no longer use your current payment method, you can find instructions on how to change your payment method here.
As a first step, please clarify the matter with your bank if you did not initiate the dispute yourself, and inform us as soon as we can initiate the payment again.
We will charge a fee of €15.00 for SEPA and €20.00 for credit card for each dispute and this will be passed on to the customer in the subsequent payment.
Please also note that we will block access to the locker if we do not receive payment. In this case, additional fees will be charged.
If you can no longer use your current payment method, you can find instructions on how to change your payment method here.